Anti-Pigment Reinigungsgel 200ml

Hallo S.N, vielen Dank für dein Feedback und deine ausführliche Rückmeldung. Es tut uns sehr leid zu hören, dass du solche Beschwerden durch die Anwendung des Produkts hattest. Das Anti-Pigment Reinigungsgel enthält 2 % Säure, was für sehr empfindliche Haut, wie du sie beschreibst, möglicherweise zu intensiv sein kann. Wir empfehlen dir, die Anwendung des Produkts einzustellen und deine Haut mit beruhigenden und regenerierenden Produkten zu pflegen. Zusätzlich wäre es sinnvoll, einmal eine Hautberatung von uns zu besuchen und dich dort bzgl. einer Alternative beraten zu lassen. Beste Grüße aus Hamburg, dein Eucerin Team

Dear Hala, Thank you for your review and feedback! We are very sorry that you are not satisfied with the product. Such a reaction to a cleansing or care product is unusual, but not impossible. It is an individual intolerance to an ingredient - or even several ingredients - of the cleansing gel. A corresponding allergological test in a dermatologist's practice could differentiate an intolerance more precisely and make it possible to avoid products with these ingredients in future. However, the following tip may also help in the future when changing care products: a new facial care product is applied behind the ears and a body care product in the crook of the elbow. After 24 hours, the skin is checked for a possible reaction. If there is no reaction, it can be assumed that the product is individually tolerated. In the case of a cleansing product, sensitive skin could, for example, first apply it to the body and only apply it to the face once it is well tolerated. Best regards from Hamburg, your Eucerin Team